A quick guide to our performance scores

This is the percentage of patients who have received emergency treatment and who have been admitted or discharged from the department within 4 hours of arrival in A&E.

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Hospitals in England are expected to admit and treat patients (where clinically necessary) within 18 weeks from the date they receive a referral for treatment. The figure shown represents UCLH’s performance against the national target, i.e. the percentage of patients currently waiting less than 18 weeks in the time period shown.

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Percentage of patients who waited no longer than 28 days to have cancer diagnosed or have cancer ruled out.

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All patients diagnosed with cancer should start their recommended treatment (which may include chemotherapy, radiotherapy and surgery) within 31 days from first being referred to UCLH. 

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All patients diagnosed with cancer should start their recommended treatment (which may include chemotherapy, radiotherapy and surgery) within 62 days from first being referred to UCLH.

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Like all other healthcare organisations, one of our key priorities is to prevent patients from getting an infection whilst they are in our care.  Clostridium difficile is a bacteria that can cause diarrhoea in some circumstances. It is commonly abbreviated as "c.diff."

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Like all other healthcare organisations, one of our key priorities is to prevent patients from getting an infection whilst they are in our care. MRSA is a common name for the bacterium Methicillin-resistant Staphylococcus aureus. 

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We are committed to improving patient safety by reducing and eventually eliminating all Hospital Acquired Pressure Ulcers. The level of severity (where 1=least severe and 4=most severe) of the categories increases with the number. All pressure ulcers can cause pain and distress for patients and the more serious ones can cause major disability or even death, which makes this priority extremely important.

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The Patient led Assessment of the Care Environment (PLACE) assesses standards of cleanliness, food, privacy, dignity and wellbeing, condition, appearance and maintenance and whether the environment is dementia friendly in hospitals and inpatient units with 10 or more beds. PLACE is undertaken every year across hospitals/relevant units in England.

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The Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Upon leaving hospital (or up to 48 hours after leaving hospital), patients are told ‘The staff at University College London Hospitals who looked after you recently in the Emergency Department would benefit from your feedback‘ before being asked ‘How was your experience of our service?’. Patients are given six options to choose from, ranging from 'Very good' to 'Very poor' and 'Don't know'.

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The Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Upon leaving hospital (or up to 48 hours after leaving hospital), patients are told ‘The staff at University College London Hospitals who looked after you recently would benefit from your feedback‘ before being asked ‘How was your experience of our service?’. Patients are given six options to choose from, ranging from 'Very good' to 'Very poor' and 'Don't know'.

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The Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Upon leaving hospital (or up to 48 hours after leaving hospital), patients are told ‘The staff at University College London Hospitals who looked after you recently in the Birth Department would benefit from your feedback‘ before being asked ‘How was your experience of our service?’. Patients are given six options to choose from, ranging from 'Very good' to 'Very poor' and 'Don't know'.

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The Friends and Family Test has been developed by the Department of Health for use across all hospitals in England and provides patients with the opportunity to provide direct feedback on the care and treatment they receive. Upon leaving hospital (or up to 48 hours after leaving hospital), patients are told ‘The staff at University College London Hospitals who looked after you recently in Outpatients would benefit from your feedback‘ before being asked ‘How was your experience of our service?’. Patients are given six options to choose from, ranging from 'Very good' to 'Very poor' and 'Don't know'.

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Two scores are shown – the percentage of staff who are extremely likely or likely to recommend the organisation as a place to work or as a place to receive treatment and the percentage of staff who are extremely unlikely or unlikely to recommend the organisation as a place to work.

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Two scores are shown – the percentage of staff who are extremely likely or likely to recommend the organisation as a place to work or as a place to receive treatment and the percentage of staff who are extremely unlikely or unlikely to recommend the organisation as a place to work.

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