Meet the Macmillan Support and Information Service team

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Bryony'​​​​​​​s role, as a support and information specialist, includes providing patients and their carers with both written and practical information, and emotional support. She also helps to facilitate groups that take place in the centre and has a particular interest in physical activity.

Bryony trained as a nurse and worked in general surgery and acute medicine before joining University College London Hospitals (UCLH) in 1999. When she joined UCLH, Bryony worked first as a staff nurse on the Teenage Cancer Unit, and then as a clinical nurse specialist in sarcoma and haematology until 2012.

"I really enjoy having the time to listen and talk to patients and carers about their information and support needs. I think the service we provide alongside the clinical teams can offer a better experience for our cancer patients and their families and friends."

Deborah trained as a nurse in 2008 and went straight into working in cancer services. She has worked as a nurse on a cancer ward and chemotherapy unit and then progressed to a lung cancer clinical nurse specialist. She joined University College London Hospitals in July 2018 and works as an information and support specialist.

Max joined the Macmillan support and information team in 2016. She qualified as a nurse at University College London Hospitals (UCLH) in 1996. She worked initially in haematology for 15 years and more recently on the chemotherapy daycare unit. Her role as a support and information specialist involves providing emotional, practical and informational support to patients, their families and friends living with cancer or a blood condition.

Mel qualified as a nurse in 2014 and worked at Milton Keynes University Hospital (MKUH) for six years. Her first three years at MKUH were spent working in accident and emergency, medical assessment and an acute stroke ward. She then became a cancer research nurse with a focus on blood cancer clinical research studies. She was involved in every aspect of the clinical trial process and really enjoyed helping and supporting patients that were taking part in clinical research. She joined University College London Hospitals as a Macmillan support and information specialist in 2020. Her role involves providing emotional and practical support, and information to anyone affected by cancer or a blood condition, including friends, family and carers.

Tina started her nurse training in 1991 at the Middlesex / UCLH and qualified in 1994. She worked and on Prince Francis/ Kathleen Ferrier ward for five years after.

Since then, she has continued to work within cancer care as well as palliative care (inpatient care /day care and community) and more recently working as a lymphoedema nurse.

Tina has been working as a support and information specialist at UCLH since April 2023.

Vikky is the team leader of the support and information specialist team. She has been a cancer nurse for over 30 years. The majority of her work was in the Teenagers and Young Adults Service at University College London Hospitals where she was nurse consultant.

Vikky brings her vast amount of experience in supporting patients and families who attend the Support and Information Service. As the support and information clinical nurse specialist, Vikky has worked with the team to develop the wellbeing programme and the drop-in service for anybody affected by cancer or a blood condition.

Vikky also is a Macmillan Support and Information Service manager.

“I believe with the right support and information at the right time, the majority of people can manage the impact that cancer has on their lives, and those around them. We strive to provide a safe place where people can talk and be listened to”.

Harry joined the Macmillan support and information team in January 2023, before starting his job at UCLH he was working for a property severance company.

Harry helps organise the complementary therapy appointments for patients and also helps with the administrative work for the team.

Yanique joined the Macmillan support and information team in September 2019. Before, she worked at Chelsea and Westminster Hospital in the pharmacy department. Yanique has a law and business management degree; it’s with this passion for law that she became the welfare and benefits administrator in the Support and Information Service.

As part of her role, Yanique assists patients to get financial advice when they are most vulnerable. She finds her role very rewarding and enjoys being a part of the administrative assistants' team. Yanique also speaks Italian and lived in northern Italy for most of her childhood.  

Nicola has been the wig and scarf tying advisor at the Macmillan Support and Information Service since it opened in 2012. Her background is in hairdressing and beauty. She shares this experience in her current role. Previous to taking on the wig advisor role, Nicola worked at University College London Hospitals for 12 years as a clinic coordinator in cancer services and haematology. She also supports our Look Good Feel Better workshops and is part of the administration assistant team.

“I love my job because I help bring people’s confidence back and feel better about themselves.”

I joined the team as a welfare benefits adviser in March 2024. Before that I worked as generalist adviser for Citizens Advice Bureau (CAB) and still continue to provide welfare benefits advice under the Macmillan project for CAB. Sharing the two roles is challenging, but I find making a difference to patients' life the most rewarding part of my job. 

I am really happy to be able to apply my knowledge and experience to support some of the most vulnerable members of the society.  

 Esther worked for over 10 years as a welfare benefits advisor in both the Citizens Advice Bureau and Disability Charities before joining the team here.

Esther has also worked in the cancer department of the Royal Free Hospital. This gave her an insight into the wonderful work that all the staff did in order to make patients’ journey as comfortable as possible. That experience was one of the most rewarding and satisfying times she has experienced at work.

Esther has a creative streak. She studied at the London College of Fashion, qualifying as a designer, in the late 80s. On leaving college, she lived in Florence for two years working as a designer. She continues to create items and sell these at pop up markets and stalls throughout the year.

I have worked in the field of welfare benefits for over 20 years. Government benefits are both complex and always changing, often making it a challenge for patients to navigate. Since working at the UCH Macmillan Cancer Centre, it has been my privilege to work with patients to access benefits they are entitled to at times of financial insecurity. I am delighted to be working within a hospital service that values the need for financial support for patients while having treatment.

Michelle has worked within the welfare rights field for over 15 years. She has gained experience within the voluntary sector, local authorities and the health service. She finds the role extremely rewarding. She greatly enjoys the work and interacting with the patients and other services.

Ceris leads the complementary therapy team, having joined the Macmillan Support and Information Service in 2018. She has been leading and delivering complementary therapy services in the NHS and charitable sector since 1996. She has worked in a range of clinical settings, including adult learning disability services, adult and adolescent mental health and palliative care. Ceris has experience of helping people with a wide range of physical and mental health conditions including cancer, anxiety, depression, post-traumatic stress, eating disorders and addictions. Ceris is also a qualified teacher and lectured in complementary therapies for over twelve years. In Ceris’ previous healthcare roles she developed educational programmes of complementary therapies and relaxation. These programmes empowered patients and their carers and gave them tools to support their own well-being.

“I am excited and proud to be part of the well-established complementary therapy service here at UCLH. It is a real pleasure both to work directly with patients and to manage a fantastic team of therapists. I know how much complementary therapy is appreciated by our patients and it is also my role to continue to develop this service to best meet the needs of the patients that we serve.”

Paula graduated from University of Westminster with a degree in Health Sciences: Natural Therapeutics in 2015. She is fully qualified in therapeutic massage, aromatherapy and shiatsu. After graduating, Paula gained experience in a hospital setting working with cancer patients. Paula joined the complementary therapy team at UCLH in 2017. She works with both outpatients and ward patients, including children, teenagers and adults. Paula is passionate about the positive effects complementary therapy has on the body and mind and truly enjoys her work every day.

“At the end of each day I feel such a sense of fulfilment knowing I have made a difference in helping patients to feel better.”

Victoria qualified in 2002 as a Reiki professional practitioner and previously worked on the Reiki Profession Specific Board for the Complementary and Natural Healthcare Council (CNHC). After working as a volunteer with cancer patients for many years, she started working in the complementary therapy service at UCLH in 2007. In 2015 she gained a diploma in relaxation techniques at the Christie Hospital in Manchester. Victoria wrote the policy for relaxation techniques here at UCLH and implemented the pathway for them to be practised in group and one-to-one sessions. In 2017 she qualified in Reflexology.

“I work with cancer and red cell patients here at UCLH. I deliver sessions to patients who feel they want to ‘let go’ and relax. I also teach techniques to those who want to use them to help them to manage stress and anxiety. I am passionate about our service. We offer the opportunity for space and peace in a potentially stressful environment. It is a great privilege to be present and involved with patients through their journey.”

Winnie qualified as a massage therapist in 2008 and a reflexologist in 2019. Winnie joined the Macmillan Support and Information Services in 2023, having previously worked as a complementary therapist in a hospice setting. Winnie has brought with her the experience she gained from working with palliative and end of life care patients. Winnie had also worked with a local charity that specialises in offering complementary therapies to people with various types of disabilities. Winnie thoroughly enjoys her time at UCLH and is passionate about providing an excellent service to the patients and working closely with her colleagues.

“It is an absolute pleasure to be working with such a lovely team of complementary therapists. It is a privilege to be a part of the patients’ journeys by giving them the support that they need during their challenging times. It is an honour to be able to offer our therapies to the inpatients and outpatients at UCLH.”

Aneta had worked in the field of health information since 2006, having started her health-focused career in the private sector. Her adventure in the NHS began in 2009 at Imperial College Healthcare NHS Trust where she was responsible for overseeing information production and setting up the patient information network consisting of divisional information leads.

She then moved on to Guy’s and St Thomas’ NHS Foundation Trust where she headed a small patient information team and supported colleagues across the Trust to develop information for their patients. Making a difference is what drives her and having won two prestigious British Medical Association (BMA) awards for innovation in patient information meant that she did.

She joined the Macmillan Support and Information Service’s cancer information team at University College London Hospitals NHS Foundation Trust in 2015. The role has given her a much desired opportunity to focus on a very emotive area. She works closely with clinical teams helping to ensure the information is easy to understand and accessible to all at any point of their care.

Catrina is the cancer information lead at UCLH. She started work in the Macmillan Support and Information Service shortly after it opened, in 2012. First, she worked as a support and information specialist before starting her current role. Her job involves improving the accessibility of information to anyone affected by cancer.

Catrina also works part-time as an acupuncturist at the Royal London Hospital for Integrated Medicine. She has completed a masters in pain management.

Prior to starting work in the Macmillan Support and Information Service, Catrina worked as a therapy radiographer for fourteen years. She has worked in many radiotherapy departments in the UK as well as in Australia and Cyprus.