If you need a large print, audio, braille, easy-read, age-friendly or translated copy of this page, email the patient information team at uclh.patientinformation@nhs.net. We will do our best to meet your needs.

Tell us what you think about our services
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Comments

Your ideas about how we can make our services better.
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Compliments 

If you are happy with your care.
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Concerns

If you are worried about your care.
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Complaints

If you are unhappy with your care.

Comments & Compliments
Patient_concerns_complaints_EasyRead_5.png We would like you to tell us what you think of our hospitals and the support you receive.
Patient_concerns_complaints_EasyRead_6.png If you have had a good experience, we would like you to tell us about it.
Patient_concerns_complaints_EasyRead_7.png Please tell us if we can do better.
Patient_concerns_complaints_EasyRead_8.png Speak to someone from our Patient Advice and Liaison Service (PALS).
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What happens if you have something you are unhappy about?
Patient_concerns_complaints_EasyRead_10.png 1. If you are unhappy, tell a member of NHS staff.
Patient_concerns_complaints_EasyRead_12.png 2. We will listen and try to make things right as quickly as possible.
Patient_concerns_complaints_EasyRead_7.png 3. We will show you kindness and support. You will not be treated badly.

We are Patient Advice and Liaison Service (PALS)
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You can call us on

020 3447 3042 (voicemail service)
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You can write to us:

Patient Advice and Liaison Service
UCL Hospitals NHS Foundation Trust
Ground Floor
235 Euston Road
London NW1 2BU
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Or you can visit our office:

Patient Advice and Liaison Service
UCL Hospitals NHS Foundation Trust
Ground Floor
235 Euston Road
London NW1 2BU
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You can email us on

uclh.pals@nhs.net

Complaints
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You can call us on

020 3447 7413
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You can write to us:

Complaints Team, UCLH
Patient Experience Department
UCLH Trust Headquarters
2nd Floor West
250 Euston Road
London NW1 2PG
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You can email us on

uclh.complaints@nhs.net

Ombudsman and Advocacy
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If you are still not happy, you can contact the Health Service Ombudsman.

They will usually only look at your complaint after we have tried to sort it out first.

If they decide that we did not deal with your complaint in the right way, they can suggest ways to make things right.
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You can call the ombudsman on

0345 015 4033
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You can visit the ombudsman website for more information

www.ombudsman.org.uk

Further information
Patient_concerns_complaints_EasyRead_19.png The Advocacy Project supports people with learning disabilities who live in Westminster, Camden or the Royal Borough of Kensington and Chelsea.
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You can call them on

020 8969 3000
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You can email them on

info@advocacyproject.org.uk
Patient_concerns_complaints_EasyRead_20.png Mencap – empower me – supports all people with learning disabilities.
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You can call them on

0808 808 1111
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You can email them on

helpline@mencap.org.uk

Printing of this document is only valid on the day printed, please refer to the website for most up to date information:

https://uclh.franktesting.co.uk/patients-and-visitors/patient-information-pages/patient-concerns-complaints-easy-read

Page last updated: 26 May 2026

Review due: 01 May 2028